XADM: The Information Store Process Unexpectedly Stops in HrDecode (317248)



The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP1
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3
  • Microsoft Exchange Server 5.5 SP4

This article was previously published under Q317248

SYMPTOMS

The Exchange Server Information Store service may stop unexpectedly or may generate a Dr. Watson access violation when the information store tries to decode an input buffer according to the UTF7 scheme.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

File nameVersion
Store.exe5.5.2655.97

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange550preSP5fix kbfix kbQFE KB317248