Automatically Generated E-Mail Messages Do Not Have Subject or Content (317104)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP
This article was previously published under Q317104
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use a HyperText Markup Language (HTML) code-based page to automatically create e-mail messages, the message subject and body may not be created as you expect.

CAUSE

This issue may occur if the following registry key exists, but the required sub keys do not exist:

HKEY_CURRENT_USER\Software\Clients\Mail

The preceding key may be created if you click Yes when you receive the following message when you run MSN Explorer for the first time:

Would you like to get on the Internet and write e-mail through the Start Menu using MSN Explorer?

When you click Yes, the registry key is created, but the additional sub keys are not created.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Registry Editor to manually remove the following registry key:

HKEY_CURRENT_USER\Software\Clients\Mail

MORE INFORMATION

The following sample HTML code automatically creates e-mail messages: 
<html>
<head><title>Test</title></head>
<body>
<FORM name=USER REGISTER action="mailto:<recipient e-mail address>" method=post target=_self encType=text/plain>
   <TABLE>
      <TBODY>
         <TD><FONT>Text</FONT></TD>
         <TD><INPUT name=Text></TD>
         <TD><INPUT type=submit value=Submit name=User Register></TD>
      </TBODY>
   </TABLE>
</FORM>
</body>
</html>
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Modification Type:MinorLast Reviewed:9/14/2006
Keywords:kbenv kbprb KB317104
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