Error Message When You Install Windows NT 4.0 Option Pack: Error 1703: The RPC Protocol Sequence Is Not Supported (317037)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q317037
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you install the Windows NT 4.0 Option Pack on a Windows NT Workstation 4.0-based computer, Peer Web Server does not work and the World Wide Web Publishing Service does not start (even though the Microsoft Internet Information Services [IIS] Admin service does start). When you attempt to start the World Wide Web Publishing Service, you receive the following error message:
Error 1703: the RPC protocol sequence is not supported.
In the Event Viewer, you may receive the following details:
Source: Service Control Mar
Event ID: 7023
Description: The WWW publishing server service terminated with the following error: the RPC protocol sequence is not supported.

RESOLUTION

To resolve this issue, remove and then reinstall TCP/IP. To do this, follow these steps.

NOTE: You must be logged on as a user with Administrator rights to complete these steps.
  1. Open Control Panel, double-click Network, and then click the Protocols tab.
  2. Select TCP/IP Protocol, click Remove, and then click Yes.
  3. Click Close, and then click Yes to restart the computer.
  4. Log on as a user with Administrator rights.
  5. In Control Panel, double-click Network, and then click the Protocols tab.
  6. Click Add, select TCP/IP Protocol, and then click OK.
  7. If you want to use Dynamic Host Configuration Protocol (DHCP), click Yes when prompted. If you do not want to use DHCP, click No.
  8. When prompted, type the path for the Windows NT source files, click Continue, and then click Close.
  9. If you are not using DHCP, you are prompted for your TCP/IP configuration information. Enter the appropriate values, and then click OK. If you are not sure what the appropriate values are, contact your network administrator.
  10. Click No when you are prompted to restart your computer. If you have installed a Windows NT service pack, you need to reinstall the service pack before you restart your computer.
  11. Restart your computer.
If you receive an error message while you remove and reinstall TCP/IP, you may need to manually remove TCP/IP from the Windows NT registry.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
For more information about how to manually remove TCP/IP from the Windows NT registry, click the following article number to view the article in the Microsoft Knowledge Base:

151237 Error Message When Installing TCP/IP or Adding TCP/IP Service

For more information about how to troubleshoot TCP/IP problems, click the following article number to view the article in the Microsoft Knowledge Base:

169790 How to Troubleshoot Basic TCP/IP Problems

Modification Type:MinorLast Reviewed:5/2/2005
Keywords:kberrmsg kbprb KB317037
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