DNS Resolution Fails with System Log Event ID 453 and 7053 (317022)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q317022

SYMPTOMS

Your Microsoft Windows NT 4.0 Server-based computer may be unable to resolve Fully Qualified Domain Names (FQDNs), and you may notice the following recurring events in the Event Viewer System Log:
Event ID: 453
DNS Server sendto () function failed. The data is in error.

-and-

Event ID 7053: (Error) DNS_EVENT_SENDTO_CALL_FAILED DNS Server sendto() function failed. The data is the error.

CAUSE

This behavior can occur if the Domain Name Service (DNS) cache file (Cache.dns) is corrupted.

RESOLUTION

To resolve this issue, replace the Cache.dns file with a new copy from the %SYSTEMROOT%\System32\DNS\SAMPLES folder. To do this, follow these steps:
  1. Stop the DNS Server service. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type net stop dns, and then press ENTER. The following message appears:
      The Microsoft DNS Server service is stopping.
The Microsoft DNS Server service was stopped successfully.
    4. Type exit, and then press ENTER.
  2. Start Windows Explorer, and then browse to the following folder, where drive: is the drive on which Windows is installed:

    drive:\WINNT\system32\Dns\Samples

  3. In the right pane of the Windows Explorer window, right-click Cache.dns, and then click Copy on the shortcut menu that appears.
  4. Browse to the following folder:

    drive:\WINNT\system32\Dns

  5. In the right pane of the Windows Explorer window, right-click Cache.dns, and then click Delete on the shortcut menu that appears.
  6. On the Confirm File Delete message that appears, click Yes.
  7. On the Edit menu, click Paste.

    The copied Cache.dns file is pasted into the DNS folder.
  8. Quit Windows Explorer.
  9. Start the DNS Server service. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type net start dns, and then press ENTER. The following message appears:
      The Microsoft DNS Server service is starting.
The Microsoft DNS Server service was started successfully.
    4. Type exit, and then press ENTER.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbprb ocsso KB317022
©2002 Microsoft Corporation. All rights reserved.