BUG: MSXML 3.0 Causes a Problem in Segment Viewer (316930)

The information in this article applies to:

Microsoft Commerce Server 2000
Microsoft Internet Explorer version 6 for Windows XP

This article was previously published under Q316930

SYMPTOMS

When you open a segment to view, you may receive the following error message:

A Runtime Error has occurred.
Do you wish to Debug?

Line: line number
Error: Microsoft VBScript compilation error
Syntax error
line = 1, col = 0
Code: 0

NOTE: In the following section of the error message, the line is offset from the start of the script block:

line = 1, col = 0

CAUSE

This behavior occurs because of an incompatibility that exists between Microsoft XML (MSXML) 3.0 and Microsoft Commerce Server 2000. Internet Explorer 6.0 includes MSXML 3.0; therefore, this problem can occur when you use either of the following configurations:

Microsoft Windows XP
Microsoft Internet Explorer 6
Microsoft Commerce Server 2000 BizDesk

-or-

Microsoft Windows 2000 Server
Microsoft Internet Explorer 6
Microsoft Commerce Server 2000 BizDesk

RESOLUTION

For additional information about how to resolve this problem, click the article number below to view the article in the Microsoft Knowledge Base:

293363 Business Desk Does Not Work with MSXML 3.0

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Major	Last Reviewed:	10/30/2003
Keywords:	kbbug kbpending KB316930