OFFXP: Office XP Does Not Work as Expected with Norton SystemWorks GoBack Feature Installed (316773)
The information in this article applies to:
- Microsoft Office XP Professional with FrontPage
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Access 2002
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft PowerPoint 2002
- Microsoft Word 2002
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
- Microsoft Outlook 2002
This article was previously published under Q316773 SYMPTOMS
When you install one of the Office XP programs listed at the beginning of this article, or you upgrade one of the listed programs to Office XP Service Pack 1, and Norton SystemWorks is installed on your computer, the Office XP program may not start or may not be installed as expected, or Microsoft Windows may not start after you install the Office XP program.
CAUSE
This problem is reported to occur with the GoBack feature of Norton SystemWorks.
RESOLUTION
To resolve this problem, follow these steps:
- Uninstall Norton SystemWorks.
- Install Microsoft Office XP.
- Install Office XP Service Pack 1.
- Reinstall Norton SystemWorks.
For more information about removing Norton SystemWorks, please see the following Symantec Web sites:
MORE INFORMATIONMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 2/21/2006 |
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| Keywords: | kbprb KB316773 |
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