XADM: Access Violation in Store.exe After You Install Exchange 2000 Server Service Pack 1 (316655)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q316655
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery

SYMPTOMS

When you restart your Microsoft Exchange 2000 Server computer after you install Microsoft Exchange 2000 Server Service Pack 1 (SP1), the Exchange Server Information Store (Store.exe) may cause an access violation and stop responding. A Dr. Watson log file and a User.dmp file that contains the following information may be generated: 
641f1069 33ff xor edi,edi

641f106b 8965f0 mov [ebp+0xf0],esp 
ss:16fcd0c6=????????

FAULT ->641f106e 8b31 mov esi,[ecx] 
ds:00000000=????????

641f1070 3bc7 cmp eax,edi

641f1072 897dec mov [ebp+0xec],edi 
ss:16fcd0c6=????????
-and- 
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name

167AFAF4 641F101A 00EEC038 00000000 004062F8 00E46958 NAVEVAPI!<nosymbols> 

167AFB08 641F2D16 00EEC038 167AFB30 00000010 00000000 NAVEVAPI!<nosymbols> 
(FPO: [5,0,1])

167AFB3C 006882F0 00E46958 007EB0A4 00EEC034 00EEC038 NAVEVAPI!<nosymbols> 
(FPO: [5,4,3])

167AFB6C 62FF11B1 00000000 00EECBF0 00000000 00EECBF8 store!EcFormatValue 
(FPO: [EBP 0x00EEC018] [3,1,4])

167AFC38 62FF1449 00000005 00000001 00000014 00EECBB0 exchmem!InitExchMem 
(FPO: [1,37,2])

167AFDD4 62FF1449 00000005 00000001 68511889 04B802BC exchmem!MpHeapCreate 
(FPO: [EBP 0x62FF12AA] [3,88,4])

CAUSE

This behavior can occur when you install Exchange 2000 Server SP1 on a server on which Symantec's Norton AntiVirus for Microsoft Exchange is installed.

WORKAROUND

To work around this behavior, stop the Norton AntiVirus for Microsoft Exchange service, and then restart the Microsoft Exchange Information Store service. To do so, perform the following steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Administrative Tools, and then double-click Services.
  3. In the Name list, right-click NAVMSE, and then click Stop on the shortcut menu that appears.
  4. Right-click Microsoft Exchange Information Store, and then click Start on the shortcut menu that appears.
  5. Right-click Microsoft Exchange POP3, and then click Start on the shortcut menu that appears.
  6. Right-click Microsoft Exchange IMAP4, and then click Start on the shortcut menu that appears.
  7. Quit the Services snap-in.
Contact Symantec for an update or patch for the Norton AntiVirus for Microsoft Exchange program. For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

To obtain Microsoft Exchange 2000 Server Service Pack 2 (SP2), browse to the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/sp2.asp

For information from Symantec about how to install Exchange 2000 Server SP1 on a computer on which Norton AntiVirus for Microsoft Exchange is installed, browse to the following Symantec Web site:

http://service4.symantec.com/SUPPORT/ent-security.nsf/docid/2001062711441648

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:2/28/2005
Keywords:kbpending kbprb KB316655
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