XADM: Cannot Upgrade Exchange Server 5.5 to Exchange 2000 and KMS Does Not Start (316632)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q316632

SYMPTOMS

You cannot upgrade an Exchange Server 5.5-based computer to Exchange 2000. When this problem occurs, Key Management Service (KMS) does not start.

CAUSE

This problem occurs if mailboxes or other objects on the Exchange Server 5.5-based computer contain quotation marks ("). These symbols cause a problem in Kmsserver.exe.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: KMS

File nameVersion
Kmserver.exe4721.0

NOTE: Due to file dependencies, this update requires Exchange 2000 Server Service Pack 1 (SP1).

STATUS

This problem was first corrected in Exchange 2000 Service Pack 2.Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbQFE kbbug kbExchange2000preSP2fix kbfix KB316632
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