Problems Running HP OfficeJet Pro 1150C Software with Windows XP (316590)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q316590

SYMPTOMS

When you try to use your Hewlett-Packard (HP) OfficeJet Pro 1150C printer and scanner, you may receive the following error message:
Procdb.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information may be listed:
   App Name    App Version  Module Name  Module Version  Offset
   --------------------------------------------------------------
   Procdb.exe  1.0.29.0     Ntdll.dll    5.1.2600.0      0002f5fa

CAUSE

This issue can occur if you are using an out-of-date or incompatible driver for your HP OfficeJet.

RESOLUTION

To resolve this issue, uninstall the HP driver, and then reinstall the OfficeJet by using the Windows XP driver.

MORE INFORMATION

For more information about this issue, please view the following HP Web site:

http://www.hp.com/cposupport/multifunction/support_doc/bpu02282.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Modification Type:MajorLast Reviewed:1/21/2002
Keywords:kbenv kberrmsg kbprb kbprint kbProd2Web KB316590
©2002 Microsoft Corporation. All rights reserved.