Hibernation Option Is Still Available When You Use /PAE Switch (316538)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q316538

SYMPTOMS

When you start your Windows 2000-based computer with the Physical Address Extension (/PAE) switch turned on, the Hibernate option may still be available on the Advanced tab of the Power Options tool in Control Panel. Hibernation should not be allowed in PAE mode, and if hibernation occurs, your computer may stop responding (hang), and you may receive an error message on a blue screen.

CAUSE

This problem is caused by a code bug in the PAE kernel. Because of this bug, hibernation support flags are not correctly disabled.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   13-Feb-2002  15:11  5.0.2195.49  1,687,104  Ntkrnlmp.exe
   13-Feb-2002  15:13  5.0.2195.49  1,686,784  Ntkrnlpa.exe
   13-Feb-2002  15:13  5.0.2195.49  1,707,456  Ntkrpamp.exe
   13-Feb-2002  15:11  5.0.2195.49  1,664,768  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:	Minor	Last Reviewed:	9/27/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbOSWin2000fix kbui kbWin2000PreSP3Fix kbWin2000sp3fix KB316538