Zoo Tycoon Error Message: "Z00demo.exe has encountered a problem and needs to close." (316493)
The information in this article applies to:
This article was previously published under Q316493 SYMPTOMS
If you try to run Microsoft Zoo Tycoon or the Microsoft Zoo Tycoon Demo, you may receive the following error message:
Zoo Tycoon Executable has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click click here, a dialog box is displayed. It contains the following information about the error:
Error Signature
AppName: <AppName> AppVer: 10.10.0.x ModName: ddraw.dll
ModVer: <ModVer> Offset <Offset>
where <AppName> is zoo.exe or zoodemo.exe
where <ModVer> is a version number less than 4.8.0.400
where <Offset> is any value
CAUSE
This issue occurs when DirectX 8.0a or later is not installed on your computer.
RESOLUTION
To correct this issue, install Microsoft DirectX 8.0a or later.
To install Microsoft DirectX, download the latest version of DirectX from the following Microsoft Web site:
For additional information about how to obtain the latest version of DirectX, click the article number below
to view the article in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
| Modification Type: | Major | Last Reviewed: | 5/16/2002 |
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| Keywords: | kbprb kbProd2Web KB316493 |
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