Problems with the SCM Microsystems Inc. Version of the Iconfig.dll File (316480)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q316480

SYMPTOMS

You may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App Name      App Version  Module Name  Module Version  Offset
   ----------------------------------------------------------------
   Explorer.exe  6.0.2600.0   Iconfig.dll  4.0.0.2         000016cf

CAUSE

This issue can occur if your computer is using the SCM Microsystems Inc. version of the Iconfig.dll file.

RESOLUTION

To resolve this issue, obtain and install the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	8/21/2003
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB316480