"SCSI Error: No SCSI Host Adapter Found" Error Message When You Attempt to Record a CD (316393)

SYMPTOMS

After you upgrade your computer to Microsoft Windows XP from Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the CD-RW drive may not be recognized by Windows XP. You experience the following behaviors when you attempt to record a CD:

You receive the following error message:
SCSI error: No SCSI host adapter found
-and-
When you click OK on the error message, you receive the following error message:
No CD recorder found.

CAUSE

This behavior can occur if you use the "just!burn" CD recording program from CeQuadrat. This program is incompatible with Windows XP.

This behavior has been reported to occur with CD-RW drives that are included with the following Compaq computers:

Compaq Presario 5451
Compaq Presario 5461
Compaq Presario 7465
Compaq Presario 7470
Compaq Presario 7478
Compaq Presario 7587
Compaq Presario 7596
Compaq Presario 7922

RESOLUTION

To resolve this behavior, follow these steps:

Make sure that you have the latest driver that is available for the CD-RW drive. For more information about how to obtain the latest Windows XP-compatible drivers for the CD-RW drive, see the following Compaq Web site:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_query=CD-RW+
Remove the just!burn CD recording program from the computer, and then use a CD recording program that is Windows XP-compatible. For more information about how to remove the program, refer to the program documentation.

Contact the software manufacturer to inquire about CD recording software that is Windows XP compatible. For more information, see the following Roxio Web site:
http://www.roxio.com

MORE INFORMATION

For information about how to contact Compaq or Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.