XCON: Cluster Failover Process Is Delayed Because of Message Transfer Agent Remote Procedure Call Timeouts (316354)

The information in this article applies to:

Microsoft Exchange 2000 Server

This article was previously published under Q316354

SYMPTOMS

When you run Exchange 2000 Server in a cluster environment and a resource failure of the message transfer agent (MTA) occurs, the time that is required to complete a failure may increase.

CAUSE

The information store periodically tries to communicate with the MTA. Because the MTA has stopped responding, the information store waits for a period up to 10 minutes to determine that the MTA is no longer available. During this time, the Simple Mail Transfer Protocol (SMTP) virtual server is waiting for the information store to complete the operations that are required to bring the SMTP virtual server offline. As a result, the SMTP virtual server does not complete a graceful shutdown in the configured time-out value.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix has the following file attributes or later:

Component: MTA

File name	Version
Emsmta.exe	6.0.5770.34
X400om.dll	6.0.5770.34
X400omv1.dll	6.0.5770.34

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Modification Type:	Minor	Last Reviewed:	6/5/2003
Keywords:	kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix KB316354