RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft XML 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
818409 How to obtain the latest Microsoft XML 4.0 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------
07-01-2002 11.43 4.0.9307.0 1,229,824 msxml4.dll
07-01-2002 11.39 4.0.9307.0 44,544 msxml4a.dll
07-01-2002 11.39 4.0.9307.0 82,432 msxml4r.dll