You Cannot Log On to Windows XP After Running the Out-of-Box Experience (316134)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q316134

SYMPTOMS

You may not be able to log on to your new Windows XP-based computer, or a computer in which Windows XP was installed from an installation source created by your administrator with Sysprep, after you run the Wizard, also called Out-of-Box Experience (OOBE), that runs when you first turn on the computer. You may also receive the following error message
System error lsass.exe:
When trying to update a password the return status indicates that the value provided as the current password is not correct.

CAUSE

This problem occurs if your computer is restarted during the Wizard (OOBE). If this occurs, OOBE cannot flush the Machine registry key before the computer is restarted.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

To resolve this problem, reinstall Windows XP using the Recovery CD provided by your computer manufacturer or the installation source provided by your administrator, and do not turn off the computer or restart it during the Wizard. If your computer automatically restarts during the Wizard, contact your computer manufacturer or administrator for help to resolve this problem.

Hotfix for OEMs and Companies that Create Windows XP Images by using Sysprep

NOTE: This hotfix is not intended to fix the problem on an existing computer that is experiencing this problem. This hotfix is intended for OEMs and companies that are creating Windows XP Images by using Sysprep. You must install this hotfix on the "master" computer before the bad image is created.

The English version of this fix should have the following file attributes or later: 
   Date          Time    Version       Size      File name
   ----------------------------------------------------------
   30-Jan-2002   19:07   5.1.2600.28   927,232   Syssetup.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

This hotfix is not intended to fix the problem on an existing computer that is experiencing this problem. This hotfix is intended for OEMs and companies that are creating Windows XP Images by using Sysprep. You must install this hotfix on the "master" computer before the bad image is created.

For more information about Sysprep, see the Support\Tools\Deploy.cab file on the Windows XP CD-ROM. For more information about this issue, see the OEM Preinstall Kit (OPK) or visit the following Microsoft Web site:

http://www.microsoft.com/oem

Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbsetup kbWinXPsp1fix KB316134
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