OL2000: (IMO) IMAP Header View Does Not Contain "To" and "Sent" Fields (316113)


The information in this article applies to:

  • Microsoft Outlook 2000, Service Release 1 (SR-1)
This article was previously published under Q316113
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you download e-mail message headers by means of Internet Message Access Protocol (IMAP), the headers do not contain the Sent and To fields. The Sent field contains the value "None," and the To field is empty. When you download the full message, the fields are set with the correct values.

CAUSE

Outlook does not support a server-based "Sent Items" folder. This is the only folder that needs the To and Sent fields. In a scenario where you are copying the sent e-mail messages from the local store to the IMAP "Sent Mail" folder, it is very useful to see the fields in the header.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The Spanish version of this fix should have the following file attributes or later: 
   Date            Time           Size   File name     
   -------------------------------------------------------
   02-Jun-2002     18:51:00      1,804   Hotfix.txt
   02-Jun-2002     12:45:00  2,775,552   Outlook.msp
   02-Jun-2002     01:01:00  7,909,888   Outlook_admin.msp
   02-Jun-2002     05:11:00      2,882   Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date        Time      Version        Size       File name     
   -----------------------------------------------------------
   31-Jan-2000 18:26:56  9.0.0.3731     196,661    Oladd.fae			
   05-Apr-2000 12:02:20  9.0.0.4005     192,561    Mimedir.dll			
   02-Jun-2000 03:45:52  9.0.0.4201      86,067    Envelope.dll
   02-Jun-2000 04:30:30  9.0.0.4201      65,586    Sendto9.dll	
   14-Jun-2000 10:12:12  3.2.0.27        61,952    Bjlog32.dll		
   14-Jun-2000 10:14:54  1.0.3.27       183,808    Emablt32.dll		
   19-Jun-2000 11:43:00  5.5.2652.65    809,744    Cdo.dll_0004		
   19-Jun-2000 12:24:05  5.5.2652.65    717,584    Cdo.dll			
   07-Jul-2000 11:41:30  9.0.0.4307      73,772    Rm.dll			
   19-Oct-2000 02:00:54  -               31,729    Olsec9.chm			
   19-Oct-2000 02:00:54  -              488,513    Olexchng.aw			
   19-Oct-2000 02:00:56  -            1,161,021    Outlhlp.aw_0001		
   19-Oct-2000 02:00:56  -              184,883    Olxchng9.chm		
   19-Oct-2000 02:15:06  5.5.3142.0     154,112    Emsabp32.dll_0005		
   19-Oct-2000 02:15:10  5.5.3138.0     528,656    Mspst32.dll_0005		
   19-Oct-2000 02:17:30  5.5.3138.0     602,384    Mspst32.dll_0004	
   20-Oct-2000 05:08:12  1.0.3.27        43,520    Bjablr32.dll	
   06-Jun-2001 10:05:59  -              129,024    Out2ksec.mst		
   14-Jun-2001 23:30:32  9.0.0.5414   5,328,946    Outllib.dll			
   25-Jun-2001 04:14:27  1.0.3.28        98,304    Bjsrch32.dll	
   25-Jun-2001 04:15:12  9.0.0.4715     122,931    Contab32.dll_0002		
   25-Jun-2001 04:15:14  5.5.3158.0     598,288    Emsmdb32.dll_0005		
   25-Jun-2001 04:15:14  5.5.3159.0     135,440    Emsui32.dll_0005	
   25-Jun-2001 04:15:15  5.5.3156.0     549,136    Exsec32.dll_0005	 
   25-Jun-2001 04:15:17  5.5.3157.0     796,672    Msmapi32.dll_0001		
   25-Jun-2001 04:15:18  5.5.3153.0     458,240    Omi9.dll_0001		
   25-Jun-2001 04:15:22  8.30.3157.0    794,896    Outex.dll			
   25-Jun-2001 04:15:43  5.5.3157.0     627,200    Msmapi32.dll_0002		
   25-Jun-2001 04:17:41  9.0.0.5414   1,765,426    Outllibr.dll			
   02-Aug-2001 09:12:50  5.5.3153.0     552,448    Omint.dll_0001	
   01-Feb-2002 02:43:30  9.0.6124.0     372,787    Pstprx32.dll_0002

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
The fix implements the following DWORD registry keys:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers

When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first, and takes precedence, if present.
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click one of the following registry keys (depending on where you want to set the option):

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\Options\Mail

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail

  3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: IMAP Use Full Headers
    Data type: REG_DWORD
    Radix: Hexadecimal
    Value data: 1

  4. Quit Registry Editor.
Modification Type:MajorLast Reviewed:7/22/2005
Keywords:kbOffice2000SP3Fix kbbug kbfix kbOffice2000preSP3fix KB316113
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