Versions of Comet Cursor That Are Earlier Than Version 4.0 Cause an Error Message (316085)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q316085

SYMPTOMS

When you are using Internet Explorer after you install a version of Comet Systems "Comet Cursor" that is earlier than version 4.0, you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following: 
   App name       App version   Module name   Module version    Offset
   --------------------------------------------------------------------
   iexplore.exe   6.0.2600.0    cscore.dll    3.71.282.237      Various
   iexplore.exe   6.0.2600.0    cscore.dll    <less than 4.0>   Various

CAUSE

This issue may occur if some components of Comet Cursor are still installed on your computer, or you are using a version of Comet Cursor that is not completely compatible with Internet Explorer.

RESOLUTION

To resolve this issue, obtain and install the latest version of Comet Cursor. For information about how to obtain and install the latest version of Comet Cursor, please visit the following Comet Systems Web site:

http://www.cometcursor.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue, remove the Comet Cursor program or turn off all third-party browser helper objects.

Remove Comet Cursor Even if Some of the Comet Cursor Files Are Missing From Your Computer

Obtain the Comet Systems Comet Cursor uninstaller tool. For information about how to do so, please visit either of the following Comet Systems Web sites:

http://www.cometcursor.com/uninstall.asp

http://www.cometcursor.com

Remove Comet Cursor if All Comet Cursor Files Are Present on Your Computer

To remove the Comet Cursor program, use the appropriate method.

Windows XP

  1. Click Start, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Comet-Comet Cursor entry, and then click Change/Remove.

Versions of Windows That Are Earlier than Windows XP

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Comet-Comet Cursor entry, and then click Add/Remove Programs.

Turn Off Third-Party Browser Helper Objects

For additional information about how to turn off third-party browser helper objects, click the article number below to view the article in the Microsoft Knowledge Base:

298931 How to Disable Third-Party Tool Bands and Browser Helper Objects

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Comet Systems, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB316085
©2003 Microsoft Corporation. All rights reserved.