XADM: The Information Store Stops on a Cluster Because of the IsAlive Check (315771)

SYMPTOMS

The information store may stop on a cluster service at random intervals. Information that is similar to the following is logged in the Cluster log:

000003a0.000013b4::2001/09/19-17:43:15.554 Microsoft Exchange Information Store <Exchange Information Store Instance - (CLUSTEREVS)>: : Cluster Service failed the isalive checking for the resource For more information, click http://search.support.microsoft.com/search/?adv=1. Error Code: 1.

000003a0.000018ac::2001/09/19-18:07:20.164 Microsoft Exchange Information Store <Exchange Information Store Instance - (CLUSTEREVS)>: Process terminated: store.exe (7260)000003a0.000018ac::2001/09/19-18:07:20.164 Microsoft Exchange Information Store <Exchange Information Store

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information store

File name	Version
Exres.dll	6.0.5770.24
Store.exe	6.0.5770.24
Exoledb.dll	6.0.5770.24
Mdbsz.dll	6.0.5770.24

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.