RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
i386
Date Time Version Size File name Platform
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15-Nov-2001 13:27 5,149 Empty.cat I386
22-May-2002 11:34 6.4.2600.45 129,536 Mpg2splt.ax I386
16-May-2002 08:50 5.2.2.2 3,584 Spmsg.dll I386
29-Apr-2002 15:14 5.2.2.2 44,032 Spuninst.exe I386
15-Nov-2001 13:27 5,149 Empty.cat IA-64
22-May-2002 11:34 6.4.2600.45 546,816 Mpg2splt.ax IA-64
16-May-2002 08:50 5.2.2.2 3,072 Spmsg.dll IA-64
29-Apr-2002 15:04 5.2.2.2 130,048 Spuninst.exe IA-64
22-May-2002 11:34 6.4.2600.45 129,536 Wmpg2splt.ax IA-64