A "Stop: 0x0000000a" Error Occurs After You Install an HP ScanJet 5100c or 5200c Scanner (315377)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q315377

SYMPTOMS

After you install a Hewlett-Packard (HP) ScanJet 5100c or 5200c scanner, you may receive the following Stop error when you restart your computer:
Stop:0x0000000A (0x00000029,0x00000002,0x00000000,0x80466b7b)
IRQL_NOT_LESS_OR_EQUAL - Ntoskrnl.exe
The parameters of the Stop error vary.

CAUSE

This behavior can occur if the drivers for the HP scanner are incompatible with Windows 2000.

RESOLUTION

To resolve this behavior, install updated drivers for the HP scanner. Follow these steps:
  1. Start the computer in Safe mode by pressing F8 at the "starting Windows" screen.
  2. After you log on, click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs, and then remove the HP scanner software (PrecisionScan).
  4. Download and install updated scanner drivers from the following HP Web site:

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=sj-19374-1&product=61840&dlc=en&lang=en

If you cannot start your computer in Safe mode, start the Windows Recovery Console, and then rename the Epstw2k.sys driver file. You might have to unplug the scanner and any other devices that are attached to it.

For additional information about the Windows Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:6/23/2006
Keywords:kb3rdparty kbenv kbprb KB315377
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