"STOP 0x0000008e" error message during Windows XP setup (315335)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
This article was previously published under Q315335

SYMPTOMS

When you install Microsoft Windows XP, you may receive a Stop Error message that is similar to one of the following while the Setup program is running:
STOP 0x0000008e
STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA
Additionally, if you troubleshoot by removing all unnecessary hardware devices that are installed on the computer, and then you run the Setup program, you may receive an error message that is similar to the following:
Setup cannot copy the file Setupdd.sys.

CAUSE

This behavior may occur if one of the following conditions is true:
  • One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
  • The RAM configuration is incompatible with Windows XP.

RESOLUTION

To troubleshoot this behavior, follow these steps:
  1. Remove some of the memory modules that are installed on the computer. Leave at least the RAM that is required for the computer to start and run Windows XP.

    The recommended RAM to run Windows XP is 128 megabytes (MB). The minimum is 64 MB, and the maximum is 4 gigabytes.

    For example, if two 256-MB memory modules are installed on your computer, remove one of the memory modules.
  2. Restart your computer, and then run the Setup program:
    1. Insert the Windows XP Setup CD-ROM in the CD-ROM drive, start the computer, and then click OK to select the first option screen to install a copy of Windows XP.
    2. Click Accept, and then follow the instructions on the screen to complete the Windows XP installation.
  3. If you again receive the error message that is mentioned in the "Symptoms" section, go to step 4.
  4. Remove a different memory module, or install the RAM in a different memory slot.
  5. Restart your computer, and then rerun Setup.

    You may have to restart your computer several times to identify the specific memory modules that are not working correctly.

MORE INFORMATION

For information about how to add and remove RAM, contact the manufacturer of your computer or see the documentation that is included with your computer.

For additional information about the Windows XP Setup program, click the following article numbers to view the articles in the Microsoft Knowledge Base:

306824 Release Notes for Windows XP Setup contained in the Home.txt file

286463 Release notes for Windows XP Setup contained in the Pro.txt file

286647 Windows XP Read1st.txt file contents

For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:5/27/2004
Keywords:kberrmsg kbenv kbprb KB315335
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