Cannot access the Internet with ZoneAlarm or ZoneAlarm Pro installed after you upgrade to a later version of Office (315041)
The information in this article applies to:
- Microsoft Office XP Professional Service Pack 2 (SP-2)
- Microsoft Office XP Professional Service Pack 1 (SP-1)
- Microsoft Office XP Professional with FrontPage Service Pack 1 (SP-1)
- Microsoft Access 2002 Service Pack 1 (SP-1)
- Microsoft Excel 2002 Service Pack 1 (SP-1)
- Microsoft FrontPage 2002 Service Pack 1 (SP-1)
- Microsoft Outlook 2002 Service Pack 1 (SP-1)
- Microsoft PowerPoint 2002 Service Pack 1 (SP-1)
- Microsoft Word 2002 Service Pack 1 (SP-1)
- Microsoft Office Excel 2003
- Microsoft Office FrontPage 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Word 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Student and Teachers Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
This article was previously published under Q315041 SYMPTOMS
After you install a Microsoft Office Service Pack, or you upgrade from one version of Microsoft Office to a later version, you cannot access the Internet.CAUSE
This problem occurs when you install ZoneAlarm or ZoneAlarm Pro on your computer before you upgrade Microsoft Office.
RESOLUTION
To resolve this problem, contact Zone Labs for assistance. Alternatively, you can use the following information that is provided by Zone Labs: - Open ZoneAlarm, and then press F1.
- From the Search tab, type troubleshooting.
- Double-click "I'm having trouble connecting to the Internet."
- If you continue to experience problems, visit the following Zone Labs Web site:
| Modification Type: | Minor | Last Reviewed: | 2/10/2006 |
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| Keywords: | kb3rdparty kbnofix kbprb KB315041 kbAudEndUser |
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