OL2000: Error Message: Outlook Has Encountered a Problem and Needs to Close. We Are Sorry for the Inconvenience (315004)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q315004

SYMPTOMS

When you try to start Outlook, you may receive the following error message:
Outlook has encountered a problem and needs to close. We are sorry for the Inconvenience.

CAUSE

This behavior can be due to a software conflict caused by McAfee Personal Firewall (Guard Dog) or McAfee Internet Security 4.0.

RESOLUTION

To resolve this behavior, either remove the Personal Firewall (Guard Dog) software or contact McAfee technical support for information about how to configure the Personal Firewall.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact McAfee.com Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kb3rdparty kberrmsg kbprb KB315004
©2003 Microsoft Corporation. All rights reserved.