SSL connection does not work on Windows XP (314864)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q314864

SYMPTOMS

When you connect to a Web server by using a self-signed Server Certificate over a Secure Sockets Layer (SSL) connection, Microsoft Internet Explorer may generate an error message that states that the server could not be found, and Internet Explorer may then not be able to connect.

CAUSE

This problem can be caused if the Crypt32.dll file incorrectly determines that the server certificate is invalid. Additionally, this problem might also be caused if you have one of the following firewall programs installed on your computer:
  • Freedom Firewall
  • Zone Alarm by Zonelabs
  • McAffee VirusScan and Firewall
  • Norton Personal Firewall by Symantec
  • BlackICE PC Protection

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   19-Dec-2001  09:53  5.131.2600.24  544,256  Crypt32.dll

WORKAROUND

If you install the fix listed in the Resolution section, and you still experience the problem that is described in the Symptoms section, disable any of the firewall products that are listed in the Cause section that are installed on your computer. To do this, follow these steps:
  1. Click Start, click Run, in the Open box, type msconfig, and then press ENTER.
  2. Click the Services tab.
  3. Under Service, scroll through the list to find the service that corresponds to the firewall program that is installed on your computer.
  4. Click to clear the check box next to the name of the firewall service that you found in step 3, and then click Apply.
  5. Restart your computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbSecurity kbWinXPsp1fix KB314864
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