RESOLUTION
Windows 2000
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
04-Sep-2002 12:53 5.0.2195.6044 250,640 Localspl.dll
04-Sep-2002 12:53 5.0.2195.6030 79,632 Spoolss.dll
04-Sep-2002 12:53 5.0.2195.6044 84,752 Win32spl.dll
24-Sep-2002 11:37 4.0.1381.7196 140,560 Localspl.dll
24-Sep-2002 11:37 4.0.1381.7196 80,144 Win32spl.dll
Windows XP
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows XP service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
19-Aug-2002 12:15 5.1.2600.56 284,160 Localspl.dll
19-Aug-2002 12:15 5.1.2600.56 86,528 Win32spl.dll
Critical Notes
To make this fix work correctly, you must complete the following
procedure:
- Install this hotfix on all the client computers.
- Change the default printer settings on the Windows
2000-based or Windows XP-based print server. The requirement is to just "Apply" the new default
printer settings so that you can just modify the existing settings, and then
reapply them. This forces the clients to automatically pull down the new
settings from the server.