Wireless Modem May Not Start (314801)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q314801

SYMPTOMS

After you install an Enfora wireless modem, the device may not start and error code 10 may be displayed in Device Manager.

CAUSE

This problem occurs when the Personal Computer Memory Card International Association (PCMCIA) bus driver sends a reset command to the device because the driver expected a ready command. If a device does not send a ready command, the bus driver does not start.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name
   ----------------------------------------------------
   09-JAN-2002  19:23  5.1.2600.27  116,352  Pcmcia.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kb3rdparty kbbug kbfix kbHardware kbOSWin2000fix kbWinXPsp1fix KB314801