The Spooler Service Cannot Delete the Temporary File If You Log On to the Computer as a User (314784)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2
Microsoft Windows XP Professional

This article was previously published under Q314784

SYMPTOMS

Printer clients may not be able to delete the Splxx.tmp temporary file in the %SystemRoot%\System32\Spool\Printers folder. When this occurs, you receive an "Access denied" error message. This problem occurs if you log on to the local computer as a member of the Users group instead of as a member of the Administrators group.

CAUSE

This problem occurs because the Spooler service creates the temporary file with the System account, but tries to delete the file by impersonating the user who prints the document.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name    Platform
   --------------------------------------------------------------------
   11-Jan-2002  02:45  5.0.2195.4823  62,736  Spoolss.dll  Windows 2000
   03-Apr-2002  18:15  5.1.2600.43    65,024  Spoolss.dll  Windows XP

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbprint kbWin2000PreSP3Fix kbWin2000sp3fix kbWinXPsp1fix KB314784