Encarta Reference Library: Error Message When You Try to Join Club Encarta: Microsoft Encarta Has Encountered a Problem and Needs to Close (314700)

RESOLUTION

Use the following methods in the order presented to start the computer without Net Nanny, join Club Encarta or update Encarta, and then turn on Net Nanny.

Start Without Net Nanny

Use the method appropriate to your version of Windows.

Microsoft Windows 98

1. Click Start, click Run, type msconfig.exe in the Open box, and then click OK.
2. On the General tab, click Selective Startup.
3. On the Startup tab, click to clear the NetNanny check box.
4. Click OK, and then restart your computer when you are prompted to do so.

Microsoft Windows Millennium Edition (Me)

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective startup.
3. On the Startup tab, click to clear the NetNanny check box.
4. Click OK. When you are prompted to restart your computer, click Yes.

Microsoft Windows XP

NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup.
3. On the Startup tab, click to clear the NetNanny check box.
4. Click OK, and then click Restart to restart your computer.

Join Club Encarta or Update Encarta

Start Encarta, and then do either or both of the following (in the order presented):

• On the Help menu, click Join Club Encarta.
• On the Tools menu, click Update Encarta.

Follow the instructions to complete the processes.

Restart the Computer Normally to Turn On Net Nanny

Use the method appropriate to your version of Windows.

Windows 98

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup, and then click OK.
3. When you are prompted to restart your computer, click Yes.

Windows Me

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal startup.
3. Click OK. When you are prompted to restart your computer, click Yes.

Windows XP

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup - load all device drivers and services.
3. Click OK. When you are prompted to restart your computer, click Restart.