Encarta 2002 Dictionary: Search Results List Is Incorrect When You Type in Dictionary Search List (314538)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia Deluxe 2002 1.0
  • Microsoft Encarta Encyclopedia Deluxe 2003
  • Microsoft Encarta Reference Library 2002 1.0
  • Microsoft Encarta Reference Library 2002 - DVD Edition
  • Microsoft Encarta Reference Library 2003 - DVD Edition
  • Microsoft Encarta Reference Library 2003 1.0
  • Microsoft Encarta Encyclopedia Standard 2002 1.0
  • Microsoft Encarta Encyclopedia Standard 2003
This article was previously published under Q314538
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you type a word or a letter in the Dictionary search list, the search results list is incorrectly displayed. You may experience one of the following symptoms:
  • The list stops at words that start with the letter "q."
  • The list stops at "fulfill."
  • The list stops at words that start with the letter "p."
  • When you click the letter "r," "b" topics are displayed. When you click the letter "z," "f" topics are displayed.
There are similar problems with some other letters.

CAUSE

This behavior may occur if your computer runs programs in the background that conflict with the Dictionary search function. The following programs may cause this issue:
  • Zone Labs ZoneAlarm
  • PanicWare Pop-up Stopper
  • Synaptics Touch Pad, driver version 5
  • OmniPage Pro Ocraware

RESOLUTION

Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To resolve this behavior, update the conflicting software, turn off the conflicting software, or remove the conflicting software.

For information about available software updates or about how to turn off or remove the software, see the program documentation or contact the manufacturer of your software.

To work around this issue, clean boot your computer. To do this, follow the steps for your operating system.

Clean Boot Your Computer

Follow the steps for your operating system.

Microsoft Windows Millennium Edition

For additional information about how to perform a clean boot in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to perform a clean boot in Windows Millennium Edition

Microsoft Windows 98

Run the System Configuration Utility (Msconfig.exe) to perform a clean boot. To do this, follow these steps:
  1. Click Start, click Run, type msconfig in the Open box, and then click OK.
  2. Click the General tab.

    Click Selective Startup, and then click to clear the following check boxes:
    • Process Config.sys File
    • Process Autoexec.bat File
    • Process Winstart.bat File (if available)
    • Process Win.ini File
    • Load Startup Group Items
  3. Click OK. When you are prompted to, restart the computer.
For additional information about how to perform a clean boot Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

Note To restore your original startup configuration in Windows 98, rerun the System Configuration Utility (Msconfig.exe), click the General tab, and then click Normal Startup.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:2/11/2005
Keywords:kb3rdparty kbimu kbprb KB314538
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