OLEXP: "Unable to Poll" Message Appears in Outlook Express with Hotmail Account (314427)


The information in this article applies to:

  • Microsoft Outlook Express 6.0 for Windows XP
  • Microsoft Outlook Express Version 6 for Windows 2000
  • Microsoft Outlook Express Version 6 for Windows 98 Second Edition
This article was previously published under Q314427
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you perform a send and receive or set up a new Hotmail account in Outlook Express, you may receive the following error message:
Unable to poll for new messages on your HTTP server.
Account: 'Hotmail'
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp'
Protocol: HTTPMail
Server Response: 'End tag 'D:response' does not match the start tag 'D:prop'.
Port: 0
Secure(SSL): No
Error Number: 0xC00CE56D

CAUSE

This behavior can occur because Internet Explorer manages cookies on a site-by-site basis.

RESOLUTION

To resolve this behavior, modify Internet Explorer's Privacy settings to include Hotmail.com in the list of domains that always allow cookies. Follow these steps:
  1. Click Start, point to Programs, and then click Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Privacy tab, and then click Edit.
  4. In the Address or Web site box, type www.hotmail.com, and then click Allow.
  5. Click OK.
Modification Type:MajorLast Reviewed:10/3/2002
Keywords:kbprb KB314427
©2002 Microsoft Corporation. All rights reserved.