OL2002: Outlook Body-Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN (314336)

The information in this article applies to:

Microsoft Outlook 2002

This article was previously published under Q314336

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Outlook body-part handling strips carriage returns (CRs) from messages that are incoming from the AUTODIN Messaging System. As a result, the complete message is opened as a single line.

CAUSE

By default, the Outlook Rich Edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date           Time       Version        Size         File name     
   -----------------------------------------------------------------
   29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time       Version        Size         File name     
   -----------------------------------------------------------------
   29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable this fix, modify the following registry entry:

Quit Outlook.
Apply the fix in the "Resolution" section.
Start Registry Editor (Regedt32.exe).
Locate the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook\Options\Mail
On the Edit menu, click Add Value, and add the following information:
Value name: AutodinCR
Data type: REG_DWORD
Value: 0x0, 0x1
Default: 0x0 (not in registry by default)
This parameter controls the behavior of the Outlook Rich Edit feature. Set it to 1 to enable the fix.
Click OK, and then quit Registry Editor.
Start Outlook.

Modification Type:	Major	Last Reviewed:	8/16/2002
Keywords:	kbbug kbOfficeXPpreSP1fix kbOfficeXPsp2fix KB314336