Money: "Money Was Unable to Retrieve Your Financial Information from MSN Money" Error Message When You Synchronize with MSN Money (314134)

WORKAROUND

To work around this behavior, remove the special character(s) from your Microsoft Money account names, reset your accounts in MSN Money, and then set up Microsoft Money to synchronize your financial information with MSN Money. To do this, follow these steps. Method 1: Review Account Names

1. Start Microsoft Money.
2. On the Accounts & Bills menu, click Account List.
   
   Review the names of your accounts listed in the Pick an account to use page. If an account name contains any of the following special characters that are listed in the "Cause" section of this article, remove the special character(s) from the name. To do this, follow these steps:
   1. Right-click the account, and then click See Account Details.
   2. On the Update details: Account Name page, click Rename.
   3. In the New name box of the Modify Account dialog box, remove the special character(s) from the account name, and then click OK.
   4. Click Done at the bottom of the Update details: Account Name page.
   5. Repeat steps a through d for each account name that contains special characters.

Reset Your Accounts in MSN Money

Reset your accounts in MSN Money. To do this, follow these steps:

1. Connect to the MSN Money Web site. To do this, see the following Microsoft Web site:

   http://moneycentral.msn.com/home.asp

2. Click Sign In.
3. Type your Passport Network sign-in e-mail address and password in the appropriate boxes, and then click Sign In.
4. See the following MSN Money Web site:

   https://moneycentral.msn.com/banking/accounts/pss/accounts.asp

5. Under Reset at the bottom of the page, click Reset My Accounts.
6. Click Yes, I'll have to sign up again.
   
   This action removes all your account information located in the My Accounts section of MSN Money.

Synchronize Your Data with MSN Money

Set up Microsoft Money to synchronize your data with MSN Money. To do this, follow these steps:

1. In Microsoft Money, click Access My Money Data on the Web on the Tools menu.
2. On the Set up MoneyCentral synchronization page, click Setup, and then follow the onscreen instructions to set up your financial information on MSN Money.