Multilanguage Document Printing May Result in Bugcheck 0xD5 (314083)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q314083

SYMPTOMS

When you try to print a document with multilanguage characters, you may receive an error message on a blue screen. This problem may contain the following parameters:

Bugcheck code 000000D5
Arguments f515bfe0 00000001 a0109deb 00000001

CAUSE

This problem can be caused by a bad pointer in the GDI Win32k.sys file from a copied structure.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   11-Dec-2001  15:59  5.0.2195.4572     222,480  Gdi32.dll
   11-Dec-2001  15:59  5.0.2195.4272     731,920  Kernel32.dll
   25-Jun-2001  18:17  3.10.0.103         47,808  User.exe
   11-Dec-2001  15:59  5.0.2195.4314     402,192  User32.dll
   11-Dec-2001  15:59  5.0.2195.4345     371,984  Userenv.dll
   11-Dec-2001  15:38  5.0.2195.4753   1,642,544  Win32k.sys
   30-Oct-2001  18:17  5.0.2195.4575     178,960  Winlogon.exe
   11-Dec-2001  15:59  5.0.2195.4602     243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbprint kbWin2000PreSP3Fix kbWin2000sp3fix KB314083