CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39, or code 41 after you remove Easy CD Creator in Windows XP (314060)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q314060
For a Microsoft Windows 2000 version of this article, see 270008.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior:
  • In My Computer, there is no access to your CDs.
  • In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
  • Device Manager displays the following error message:
    A driver for this device was not required, and has been disabled (Code 32 or Code 31).
    You may also receive an "error code 39" message that indicates that the driver is corrupted.
  • Device Manager displays the following "error code 19" message, which means that the registry returned some unknown result:
    Your registry might be corrupted. (Code 19)
  • You may also receive the following error message:
    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

ACW

Guided Help to delete the UpperFilters and LowerFilters registry values that can cause CD access problems

Note We recommend that you uninstall all CD recording or CD writing programs before you delete the UpperFilters and LowerFilters registry values. You can reinstall any programs that you use after you resolve this problem.

Guided Help is available to delete the UpperFilters and LowerFilters registry values that can cause CD access problems. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs can be undone after Guided Help is finished. To undo this Guided Help, run Guided Help again. On the Welcome page, click Undo this Guided Help, and then follow the instructions.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

  • You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
  • You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
You must first download Guided Help. To start, click the following link. Download Guided Help

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the UpperFilters value under the following key in the registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  3. On the Edit menu, click Delete, and then click OK.
  4. Locate the LowerFilters value under the same key in the registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  5. On the Edit menu, click Delete, and then click OK.
  6. Quit Registry Editor.
    NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

  7. Restart your computer.

STATUS

This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.

MORE INFORMATION

For more information about this similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

320553 CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP or Windows Vista Beta 2


There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Warning Make sure to back up the registry before making any changes.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/23/2006
Keywords:kbACW kbHowTo kbACWsurvey kbNoLoc kbNoMT kbenv kb3rdparty kberrmsg kbHardware kbprb kbsound KB314060
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