Outlook stops responding with an error that references Hawkex.dll when you start Outlook or when you open a message (313967)

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE

This article addresses a problem that can have the following error signatures:

App Name     App Version    Module Name   Module Version      Offset
--------------------------------------------------------------------------
Outlook.exe  10.0.xxxx.x    Hawkex.dll    version             0000ebbc

where xxxx.x is a number later than 2605.0, and

where version is later than or equal to 6.1.1008.1.

Additionally, other offsets are possible.

SYMPTOMS

When you start one of the Microsoft Outlook programs listed at the beginning of this article or open a message in Microsoft Outlook, you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

WORKAROUND

To work around this problem in Outlook 2002, follow these steps to remove the McAfee Hawkex add-in from Outlook.

To remove the McAfee Hawkex add-in from Outlook 2002:

Quit Outlook 2002.
Click Start, and then click Run.
In the Open box, type the following command line, and then click OK.

Outlook.exe /safe
On the Tools menu, click Options.
On the Other tab, click Advanced Options.
In the Advanced Options dialog box, click Add-In Manager.
Turn on (enable) all of the add-ins that you need, except for the McAfee Hawkex add-in, and then click OK.
Click OK in the Advanced Options dialog box, and then click OK in the Options dialog box.
Quit and restart Outlook 2002.

To remove the McAfee Hawkex add-in from earlier versions of Outlook, contact Network Associates, Inc. for help.

MORE INFORMATION

For more information about the McAfee Hawkex add-in, see the following Network Associates, Inc. Web site:

http://www.mcafee.com

For information about how to contact Network Associates, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 Description of the end user privacy policy in application error reporting when you are using Office

289508 How to view error signatures if an Office program experiences a serious error and quits