ENC2002: "The Page Cannot Be Displayed" Error Message When You Try to Start Encarta Reference Library Researcher (313947)

RESOLUTION

To resolve this issue, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the list of currently installed programs, click Microsoft Encarta Reference Library 2002, and then click Remove.
4. Start Windows Explorer, and then browse to the folder where Encarta is installed (for example, C:\Program Files\Microsoft Encarta).
5. Delete the Microsoft Encarta folder and the FactFinder folder.
6. Use a clean boot to restart your computer.
   
   NOTE: A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For information about how to use a clean boot and how to use a normal startup, see the "More Information" section later in this article.
7. Reinstall Encarta Reference Library.
8. Use a normal startup to restart Windows.