The Firewall client icon is not removed from Control Panel after you uninstall the Firewall client in Windows XP (313726)


The information in this article applies to:

  • Microsoft Internet Security and Acceleration Server 2000
This article was previously published under Q313726

SYMPTOMS

When you install the Firewall client on a Microsoft Windows 98-based computer, upgrade the operating system Windows XP, and then uninstall the Firewall client, the Firewall client icon is not removed from Control Panel.

CAUSE

This problem occurs because the Control Panel (.cpl) files are created in different folders, depending on the operating system. The uninstall procedure for the Firewall client's .cpl file is based on the current operating system, which is different from the original installation folder. When you use the Add/Remove Programs tool, the tool tries to delete the .cpl file from the incorrect folder.

RESOLUTION

To resolve this problem, obtain latest service pack for ISA Server 2000. For more information about the latest service pack, click the following article number to view the article in the Microsoft Knowledge Base:

313139 How to obtain the latest Internet Security and Acceleration Server 2000 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was corrected in ISA Server 2000 SP1.

MORE INFORMATION

The fix in ISA Server 2000 SP1 ensures that the Firewall client meets Windows XP compatibility logo requirements.
Modification Type:MinorLast Reviewed:10/24/2005
Keywords:kbbug kbenv kbfix KB313726
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