MacOFFX: Office Programs Bounce in the Dock But Do Not Start (313665)


The information in this article applies to:

  • Microsoft Office v. X for Mac
  • Microsoft Entourage X
  • Microsoft Excel X for Mac
  • Microsoft PowerPoint X for Mac
  • Microsoft Word X for Mac
This article was previously published under Q313665

SYMPTOMS

After you double-click a Microsoft Office program, the icon for that program bounces in the Dock, but the program does not start, and you do not receive an error message.

CAUSE

This behavior occurs if your computer is running Mac OS X version 10.1.1 or earlier and one of the following conditions is true:
  • You have multiple programs that are open at the same time in the Finder.
  • Your Login preferences are set to automatically start multiple programs upon startup or when you log on to your computer.
Note This behavior does not occur if you start a program manually instead of using the Login preference, or if programs are not opened simultaneously.

RESOLUTION

To resolve this issue, remove the programs from the Login Items list. To this, follow these steps:
  1. On the Apple menu, select System Preferences.
  2. In the Personal section of the System Preferences window, select the Login preference, and then select the Login Items tab.
  3. Select the items in the list, and then click Remove.

MORE INFORMATION

Apple is aware of this issue and has an article 106603 titled "Mac OS X: Issues When Opening Multiple Applications" available in their knowledge base. To see this article, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=106603

This issue has been addressed in Mac OS X Security Update 2003-03-03 (10.1.5). To obtain the Security Update 2003-03-03 (10.1.5), visit the following Apple Web site: http://docs.info.apple.com/article.html?artnum=120196 Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbprb KB313665
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