SMS: Administrator Console Queries Enumerate Slowly (313614)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP4
  • Microsoft Systems Management Server 2.0 SP5
This article was previously published under Q313614

SYMPTOMS

When you select the Query node in the SMS Administrator console, the console may appear to stop responding (hang) before all of the available queries are displayed.

CAUSE

This behavior may occur after you apply Systems Management Server (SMS) 2.0 Service Pack 4 (SP4). Changes in SMS 2.0 SP4 were made to prevent duplicate queries from appearing in the SMS Administrator console as described in the following Microsoft Knowledge Base article:

302508 Duplicate Queries Appear in the Administrator Console

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   01-May-2002  21:20  2.0.1493.4192   2,438,928  Basesvr.dll      Alpha
   15-Sep-2001  12:00  2.0.1493.4000     127,248  Cmprov.dll       Alpha
   01-May-2002  13:05  2.0.1493.4105     145,680  Colleval.dll     Alpha
   01-May-2002  13:05  2.0.1493.4105     171,792  Compmgr.exe      Alpha
   01-May-2002  13:05  2.0.1493.4105  11,803,408  Smsprov.dll      Alpha
   01-May-2002  22:20  2.0.1493.4203     295,696  Sms_nqry.dll     Alpha
   20-Mar-2003  21:25                      1,193  Update.sql
   01-May-2002  21:20  2.0.1493.4192   1,584,544  Basesvr.dll      X86
   15-Sep-2001  12:00  2.0.1493.4000      82,064  Cmprov.dll       X86
   01-May-2002  13:05  2.0.1493.4105      91,024  Colleval.dll     X86
   01-May-2002  13:05  2.0.1493.4105     121,440  Compmgr.exe      X86
   01-May-2002  18:10  2.0.1493.4154     830,224  Preinst.exe      X86
   01-May-2002  13:05  2.0.1493.4105   4,205,008  Smsprov.dll      X86
   01-May-2002  22:20  2.0.1493.4203     147,952  Sms_nqry.dll     X86
   20-Mar-2003  21:25                      1,193  Update.sql
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

The English version of this fix for SMS 2.0 Service Pack 5 (SP5) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name     Platform
   ----------------------------------------------------------------------
   25-Feb-2003  16:35  2.0.1493.5127  295,696  Sms_nqry.dll  Alpha
   25-Feb-2003  16:35  2.0.1493.5127  147,952  Sms_nqry.dll  X86


How to Install the Hotfix

Using the Hotfix Installer

Note This method is only for Intel-based computers.
  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the SMS2.0-KB313614-spX-x86-enu.exe update file (where X is the service pack version) and platform folders to the new folder. The folder structure must be arranged so that the update file is located one folder "above" the platform folders.
  3. From each of the primary and secondary SMS site servers and remote SMS Administrator consoles machines in your environment, log on using an account with administrator permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Run SMS2.0-KB313614-spX-x86-enu.exe, and then follow the instructions in the wizard.

Manual Installation

Manually Update the SMS Site Server

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfixed files to the new folder.
  3. From each of your primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
  4. Quit the SMS administrator console.
  5. Stop all SMS services.
  6. In the SmsRootFolder\bin\Platform folder, run the regsvr32 /u Sms_nqry.dll command.
  7. In the SmsRootFolder\bin\Platform folder, run the regsvr32 /u Cmprov.dll command.
  8. In the SmsRootFolder\bin\Platform folder, run the regsvr32 /u Smsprov.dll command.
  9. Copy the updated files from the disk or network share to the SMS installation folder:
    • SmsRootFolder\bin\Platform\Basesvr.dll
    • SmsRootFolder\bin\Platform\Cmprov.dll
    • SmsRootFolder\bin\Platform\Colleval.dll
    • SmsRootFolder\bin\Platform\Compmgr.exe
    • SmsRootFolder\bin\Platform\Sms_nqry.dll
    • SmsRootFolder\bin\Platform\Smsprov.dll
  10. In the SmsRootFolder\bin\Platform folder, run the regsvr32 Sms_nqry.dll command.
  11. In the SmsRootFolder\bin\Platform folder, run the regsvr32 Cmprov.dll command.
  12. In the SmsRootFolder\bin\Platform folder, run the regsvr32 Smsprov.dll command.

    Note This hotfix also contains a SQL script to update the SMS database. If the SMS site server and the SQL server are running on separate computers, you must run the script on the remote SQL server computer.

  13. Load the Update.sql script by using a SQL server query tool, such as Query Analyzer or ISQL/W.
  14. In the SQL server query tool, click the SMS database, and then run the script.
  15. Restart the SMS services.
  16. Perform a site reset. To do this, click Start, point to Programs, point to Systems Management Server, and then click SMS Setup. Click Next, click Next, and then click Modify or reset the current installation.

Additional Installation Information

To update remote site computers such as SMS administrator consoles, an SMS SQL monitor, or an SMS provider that is not located on the site server, use the appropriate method.

Manually Updating a Remote SMS Administrator Console

Note Before you implement this update on your SMS administrator console, you must install it on the SMS site servers in your environment.
  1. In the SMS_Admin_Root\bin\Platform folder, run the regsvr32 /u Sms_nqry.dll command.
  2. Replace the following files in the SMS_Admin_Root\bin\Platform folder with the versions from the hotfix:
    • SMS_Admin_Root\bin\Platform\Basesvr.dll
    • SMS_Admin_Root\bin\Platform\Compmgr.exe
    • SMS_Admin_Root\bin\Platform\Sms_nqry.dll
  3. In the SMS_Admin_Root\bin\Platform folder, run the regsvr32 Sms_nqry.dll command.

Manually Updating a Remote SMS Provider Server

Note Before you implement this update on your SMS provider server, you must install it on the SMS site servers in your environment.
  1. In the SmsRootFolder\bin\Platform folder, run the regsvr32 /u Smsprov.dll command.
  2. At the SMS Provider server, stop the following services:
    • SMS_SQL_MONITOR_SERVERNAME
    • Windows Management

      Note With WMI build 1085, the service name has been changed to "Windows Management Instrumentation".
  3. Replace the following files in the SmsRootFolder\bin\Platform folder with the versions from the hotfix:
    • SmsRootFolder\bin\Platform\Basesvr.dll
    • SmsRootFolder\bin\Platform\Smsprov.dll
  4. In the SmsRootFolder\bin\Platform folder, run the regsvr32 Smsprov.dll command.
  5. Restart the following SMS Provider services:
    • SMS_SQL_MONITOR_SERVERNAME
    • Windows Management

      Note With WMI build 1085, the service name has been changed to "Windows Management Instrumentation".

Manually Updating a Remote SMS SQL Monitor Server

Note Before you implement this update on your SMS SQL Monitor Server, you must install it on the SMS site servers in your environment.
  1. At the SMS SQL Monitor Server, stop the SMS_SQL_MONITOR_SERVERNAME service.
  2. Replace the SmsRootFolder\bin\Platform\Basesvr.dll file with the version from the hotfix.
  3. Restart the SMS_SQL_MONITOR_SERVERNAME service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbenv kbprb kbsmsAdmin kbui KB313614
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