XADM: An Event ID 5007 Error Message Is Logged When Messages with a Special Code Page Subject Are Tracked; Fix Requires Exchange 2000 SP2 (313570)

The information in this article applies to:

Microsoft Exchange 2000 Server

This article was previously published under Q313570

SYMPTOMS

In an Exchange 2000 environment, messages with special code page subject lines may not be decoded during the message tracking decode operation; the following error message may be logged four times in the Application event log:

Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 5007
Date: 8/22/2001
Time: 7:55:16 PM
User: N/A
Computer: test
Description:
An error occurred during the message tracking decode operation. Function:ScSaveGatewayTrackingDataEx . 0xc0070057 - The parameter is incorrect

CAUSE

This problem can occur because the message tracking decode operation does not work properly on certain specific code page e-mail subjects.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message tracking

File name	Version
Msgtrack.dll	6.0.5770.2

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Modification Type:	Minor	Last Reviewed:	6/5/2003
Keywords:	kbbug kberrmsg kbExchange2000preSP3fix kbExchange2000sp3fix kbfix KB313570