MacOFFX: Program Quits After the Project Gallery Appears (313488)

SYMPTOMS

After the Project Gallery appears, you may receive the following error message:

The application Microsoft program name has unexpectedly quit.
The system and other applications have not been affected.

where program name is the name of the program that you were working in.

The Project Gallery can appear when you start the program, or you can select it from the File menu.

CAUSE

This problem can occur if the following conditions are all true:

Your computer is running Mac OS X 10.1.
The Mac OS X 10.1.1 update is not installed.
Toast 5.1 Titanium for Mac OS X Preview #2 is installed.

For additional information about a similar error message with a different cause, click the article number below to view the article in the Microsoft Knowledge Base:

312209 MacWDX: Error Message When You Open Word: The Application Microsoft Word Has Unexpectedly Quit

For additional information about a font problem that causes an Office program to quit, click the article number below to view the article in the Microsoft Knowledge Base:

313535 MacOFFX: Office v. X Program Unexpectedly Quits After the Splash Screen Appears

RESOLUTION

To resolve this problem, do one of the following:

Remove the ToastVideoCDSupport.component file.

The ToastVideoCDSupport.component is installed in the Hard Drive:Library:QuickTime folder. If you place this file on the desktop, the next time that you start the Office program, you will not receive the error message.

NOTE: Removing the ToastVideoCDSupport.component file may disable functionality in the Toast 5.1 Titanium for Mac OS X Preview #2 program.
Upgrade to Mac OS X 10.1.1.

The Mac OS X 10.1.1 Update is available at the following Apple Web site:
http://docs.info.apple.com/article.html?artnum=120080

MORE INFORMATION

For more information about the availability of Apple updates, browse to the following Apple Computer Web site:

http://www.apple.com/support

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.