You receive the "unspecified error" error message when you publish a presentation in Producer for PowerPoint 2002 (313439)


The information in this article applies to:

  • Microsoft Producer for PowerPoint 2002, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q313439

SYMPTOMS

When you try to publish a Microsoft Producer presentation, you receive the following error message:
unspecified error

CAUSE

This problem occurs if Setup did not update DirectX when you installed Microsoft Producer.

RESOLUTION

To correct this problem, download and install DirectX 8.1 from the following Microsoft Web site:

http://www.microsoft.com/directx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To confirm that you have version 8.1 of DirectX installed, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag and then click OK.
  3. In the DirectX Diagnostic Tool dialog box, click the System tab.

    If you have DirectX 8.1 installed, the DirectX Version field will contain the following or similar text:

    DirectX 8.1 (4.08.01.0810)

Modification Type:MinorLast Reviewed:9/8/2004
Keywords:kbtshoot kbwebpublishing kberrmsg kbprb KB313439
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