OL2002: Attachments Do Not Appear in the Preview Pane If You Downloaded the Message from a POP3 Client (313316)
The information in this article applies to:
This article was previously published under Q313316 SYMPTOMS If you use Post Office Protocol version 3 (POP3) to
download a message that has an attachment from an Internet Newsletter service
that contains both the Content-ID and the Content-Description fields, and you first open the message by using the Preview pane
in Outlook 2002, the attachment does not appear. CAUSE This problem occurs because the message is formatted in a
way that the Preview pane cannot handle. RESOLUTIONTo resolve this problem, obtain the latest
service pack for Microsoft Office XP. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should
have the following file attributes or later:
Date Size File name
------------------------------------------
27-Dec-2001 2,455,448 Outlook.msp
27-Dec-2001 3,740,672 Outlook_admin.msp
After the fix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
29-Nov-2001 00:21:29 10.0.3527.0 47,432 Recall.dll
11-Dec-2001 22:13:39 10.0.3604.0 534,856 OutlCM.dll
20-Dec-2001 17:43:57 10.0.3618.0 6,306,120 Outllib.dll
20-Dec-2001 17:44:00 10.0.3618.0 92,488 Outlmime.dll
WORKAROUND To work around this problem, turn off (disable) the Preview
Pane, and then restart Outlook 2002. To turn the Preview Pane feature on or off
for the current folder and view, click Preview Pane on the
View menu. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft
Office XP Service Pack 2 (SP-2).
| Modification Type: | Minor | Last Reviewed: | 7/28/2006 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbOfficeXPPreSP2fix kbOfficeXPsp2fix KB313316 |
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