FIX: Existing Users Lose Connectivity If Error Message 17836 Occurs (313247)

SYMPTOMS

Existing connected users can lose connectivity to SQL Server if the following error message is reported in the SQL Server error log file:

Error: 17836, Severity: 18, State: 1
Could not create I/O completion port..
Operating system error 2., The system cannot find the file specified.

NOTE: The operating system error may be different for your system from what is shown in the preceding example.

Even if the error message occurs, new connections are allowed to SQL Server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft SQL Server 7.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301511 INF: How to Obtain the Latest SQL Server 7.0 Service Pack

NOTE: The following hotfix was created prior to Microsoft SQL Server 7.0 Service Pack 4.

The English version of this fix should have the following file attributes or later:

   Version       File name
   --------------------------

   7.00.1013     Opends60.dll

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the preceding files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft SQL Server 7.0 Service Pack 4.

MORE INFORMATION

The current cause for error message 17836 is under investigation. The fix for this particular problem is to fix the side effect that occurs because of error 17836. When the 17836 error occurs, existing users can no longer communicate with SQL Server.