FIX: Microsoft Distributed Transaction Coordinator May Stop Responding in a Low Memory Situation (312947)

The information in this article applies to:

Microsoft COM+ 1.0, when used with:
- the operating system: Microsoft Windows 2000

This article was previously published under Q312947

SYMPTOMS

When a server is in low memory situation, the Microsoft Distributed Transaction Coordinator (MS DTC) process (Msdtc.exe) may stop responding (crash).

CAUSE

When MS DTC tries to manage new transactions, the attempt fails because of a lack of resources.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

WORKAROUND

To work around this problem, verify that the memory configuration of the computer is correct, and then correct the memory configuration if it is not.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

This fix does not resolve the memory issue of the computer. To fix the memory issue of the computer, you must check the memory configuration of the computer. This fix prevents MS DTC process from crashing and generates Connection Manager event log 4156, which contains the following description:

String message: INFORMATIONAL : CSO::Maintain_SSTATE_UP session Failed ProcId=0x960 Error=0x80000127.

Modification Type:	Major	Last Reviewed:	6/5/2003
Keywords:	kbbug kbDTC kbfix kbQFE kbWin2000PreSP3Fix kbWin2000sp3fix KB312947