Your Computer Enters Standby Mode When You Try to Restart (312921)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q312921

SYMPTOMS

When you try to restart your computer, your computer may not restart, and it may enter Standby mode. Note that this problem only occurs when use the arrow keys on your keyboard to set the focus on the Restart button in the Turn off computer dialog box, and then press ENTER.

WORKAROUND

To work around this problem, use your mouse to click Restart.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:12/13/2001
Keywords:kbprb kbui KB312921
©2002 Microsoft Corporation. All rights reserved.