"XML page cannot be displayed" error message when you use Money Help (312808)


The information in this article applies to:

  • Microsoft Money Deluxe 2006
  • Microsoft Money Premium 2006
  • Microsoft Money Small Business 2006
  • Microsoft Money Standard 2006
  • Microsoft Money 2005 Deluxe
  • Microsoft Money 2005 Premium
  • Microsoft Money 2005 Small Business
  • Microsoft Money 2005 Standard
  • Microsoft Money 2004 Deluxe
  • Microsoft Money 2003
  • Microsoft Money 2003 Standard
  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2002
  • Microsoft Money Deluxe 2002
  • Microsoft Money 2002 Business & Personal Edition
  • Microsoft Money 2002 Deluxe and Business Edition
This article was previously published under Q312808

SYMPTOMS

In Microsoft Money when you try to view help you may receive an error message that is similar to one of the following:
Error Message 1:The XML page cannot be displayed. Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.
Error Message 2: Unable to load the Help topic.

CAUSE

This issue may occur if some of the Microsoft Internet Explorer files or the HTML Help viewer files are out of date or are corrupted.

RESOLUTION

You may be able to resolve this issue by repairing the version of Internet Explorer that is installed on your computer. For more information about how to repair Internet Explorer, click the following article numbers to view the articles in the Microsoft Knowledge Base:

194177 Description of the Internet Explorer Repair Tool

318378 How to reinstall or repair Internet Explorer and Outlook Express

Note Microsoft Windows XP includes Microsoft Internet Explorer 6.0. Internet Explorer 6.0 is a core component in the Windows XP operating system.To repair Internet Explorer 6.0 in Windows XP, download Internet Explorer 6 Service Pack 1. If your computer is already running Service Pack 1, download the file again, and then reinstall the software to repair the original installation.

You may be able to resolve this issue by upgrading to latest version of Microsoft Internet Explorer. To download this program visit the following Microsoft Web site:

http://www.microsoft.com/ie

Windows 95 and Windows 98

You may be able to resolve this issue by installing the latest HTML Help update. Visit the following Microsoft Web site to download the update to the Help Viewer:

http://msdn.microsoft.com/library/en-us/htmlhelp/html/hwMicrosoftHTMLHelpDownloads.asp

WORKAROUND

To work around this issue, make sure that Money is configured to use your default browser. Then, use the Table of Contents feature in Money Help to locate and to view the Help topics that you want. To do this, follow these steps:
  1. Start Money.
  2. On the Tools menu, click Settings, and then click the Browser Settings.

    In Microsoft Money 2003 and earlier, click Options, and then click the Connection tab.
  3. Under Browser, click Always use my default browser to browse the Internet, and then click OK.
  4. On the Help menu, click Microsoft Money Help.
  5. In the Money Help pane, click All Topics. A list of all Money Help topics appears.

    In Microsoft Money 2004 and earlier, click Contents.
  6. Click the subject area that you want--for example, click Accounts.

    A list of Help topics that is contained in that particular subject appears. A multiple-page icon next to an item indicates that the topic contains subtopics. Click the topic to list the subtopics. For example, click Working with accounts.
  7. Click the Help topic that you want--for example, click Transfer money between accounts.

MORE INFORMATION

For more information about other methods to resolve this issue , click the following article number to view the article in the Microsoft Knowledge Base:

812755 Money: "Unable to Load Topic" or various XML error messages when you try to access the Money Help files

If you cannot gain access to Money Help topics by following the steps in the "Workaround" section, and you want to return the product and obtain a refund, contact Microsoft Product Support Services. For more information about how to contact Product Support Services, visitthe following Microsoft Web site:

http://www.microsoft.com/products/works/support.mspx

REFERENCES

For more information about Microsoft Money, visit the following Microsoft Web site:

http://www.microsoft.com/money

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbui kbtshoot kberrmsg kbprb KB312808
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