BUG: Orchestration Designer Closes If You Try to Print When No Printer Is Installed (312701)

The information in this article applies to:

Microsoft BizTalk Server 2000
Microsoft BizTalk Server 2002

This article was previously published under Q312701

SYMPTOMS

In BizTalk Orchestration Designer, if you click Print on the File menu when no printer is installed, Orchestration Designer closes, and then you receive the following error message:

Microsoft Visio has encountered a problem and needs to close.
We are sorry for the inconvenience.

CAUSE

This error occurs in the BizTalk Orchestration Designer if Microsoft Visio 2002 is installed on the same computer as BizTalk Orchestration Designer.

RESOLUTION

To work around this problem, install a default printer before you try to print from the BizTalk Orchestration Designer.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If this error occurs on the French version of Visio 2002, you may be unable to start BizTalk Orchestration Designer again. If this occurs, verify that a hidden .vss file does not exist in the following folder:

\Program Files\Microsoft BizTalk Server\XLANG Scheduler\

Delete this hidden file, and then try to start the BizTalk Orchestration Designer again.

IMPORTANT: Do not remove other .vss files in the above-mentioned folder.

Modification Type:	Major	Last Reviewed:	6/4/2003
Keywords:	kbbug kbnofix KB312701