Error message: An error occurred while attempting to save the file (312645)

SYMPTOMS

When you attempt to save a page on a Microsoft Internet Information Services (IIS) Web server that is using Web Distributed Authoring and Versioning (WebDAV), the following error message appears:

An error occurred while attempting to write the file.

WORKAROUND

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

To work around this problem, follow these steps:

From either My Network Places or My Computer\Web Folders, open the server's Web folder.
Copy the file to your desktop.
Start FrontPage and then open the file.
Make the changes you want, and then save the file to your desktop.
Copy the file from your desktop back to the Web folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about working with WebDAV and FrontPage, click the following article numbers to view the articles in the Microsoft Knowledge Base:

289697 Error message attempting to open a Web on a WebDAV server

304133 Errors appear if you use an Office XP program to save content

REFERENCES

For additional information about WebDAV, please see the Requests For Comments (RFC) article 2518, HTTP Extensions for Distributed Authoring -- WEBDAV, at the following Web site:

http://www.faqs.org/rfcs/rfc2518.html

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

221600 Working with Distributed Authoring and Versioning (DAV) and Web folders